Privacy Policy

Effective Date: 01 Jan 2025

Last Updated: 19 Oct 2025

1. Introduction

OneDM (“we,” “our,” or “us”) provides WhatsApp and Meta marketing automation tools and related services through the website https://onedm.co

(“Services”).

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and share information.

By using our Services, you consent to the data practices described in this Privacy Policy.

2. Data Controller

OneDM is the data controller responsible for the collection, processing, and use of personal information you provide while using our Services.

We collect and process only the information necessary to deliver, improve, and secure our Services in compliance with applicable data protection laws.

3. Information We Collect

a. Information You Provide Directly

  • Account Details: Name, email address, phone number, business name, and login credentials.
  • Integration Data: Facebook Page ID, WhatsApp Business number, and access tokens (granted by you during setup).
  • Communication Data: Messages sent or received through integrations such as WhatsApp Business Cloud API or Facebook Messenger.
  • Billing Details: Payment information, invoices, and transaction history when purchasing a paid plan.
  • Support Data: Messages and attachments shared with our customer support team.

b. Information Collected Automatically

  • IP address, browser type, operating system, and device identifiers.
  • Log files and analytics data (e.g., session duration, clicks, usage frequency) to improve platform performance.
  • Cookies and similar technologies to enable secure login sessions and remember preferences.

c. Information from Third Parties

  • Data from Meta Platforms (Facebook, WhatsApp, Instagram) obtained only after you grant explicit permission.

d. Third-Party Data Partners, Cookies, and Opt-Out

  • When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
  • You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

4. How We Use Your Information

We process collected data for the following legitimate business purposes:

  1. To provide and operate our Services – including WhatsApp automation, campaign delivery, and analytics.
  2. To manage your account and authentication.
  3. To comply with Meta’s developer platform requirements and maintain approved integrations.
  4. To send administrative and service-related notifications such as account updates, billing alerts, and feature announcements.
  5. To improve and personalize your experience based on usage patterns.
  6. To ensure platform security and prevent fraudulent activity.
  7. To process payments and manage subscriptions.
  8. To provide customer support and handle inquiries.

We do not sell, rent, or trade your personal data to any third party.

5. Disclosure of Data

We may share your data only in these limited circumstances:

  • With trusted service providers: For hosting, analytics, and payment processing (e.g., AWS, Stripe, Razorpay).
  • With integration partners: When you authorize third-party tools such as Meta APIs, Google Sheets, or e-commerce platforms.
  • For legal compliance: When required by law, regulation, or a valid legal process.
  • For business transfers: In the event of a merger, acquisition, or sale of assets, where your data remains protected by this Policy.

All service providers are bound by strict confidentiality and data protection obligations.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver our Services,
  • Comply with legal or regulatory obligations,
  • Resolve disputes, and
  • Enforce agreements.

You may request deletion of your data at any time by contacting us at support@onedm.co

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

  • End-to-end encryption for message transmission,
  • Secure access controls,
  • Regular security audits and monitoring.

However, please note that no online service can guarantee absolute security.

8. Your Rights

You have the following rights concerning your personal information:

  • Access: Request a copy of your personal data.
  • Correction: Request updates or corrections to inaccurate data.
  • Deletion: Request deletion of your data where legally permissible.
  • Restriction or Objection: Request to limit or object to specific processing activities.
  • Data Portability: Request to receive your data in a structured, commonly used format.

To exercise these rights, please contact support@onedm.co

Deletion Of Data

Since its admin only operation, need to drop a mail for erasure requests to support@onedm.co with subject “Data Deletion request”

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

10. Data Updates

We may update your personal information to maintain accuracy, functionality, and compliance with legal requirements.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Material changes will be communicated through email or dashboard notifications.

12. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:

OneDM Support Team

Email: support@onedm.co

Website: https://onedm.co

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